Given that it can be the pivotal difference between driving a healthy profit for an organization, or bleeding it dry, it would be safe to assume cost-saving would be the top priority when it comes to investing in and innovating supply chain technology.

But, according to research commissioned by BluJay Solutions in partnership with the Council of Supply Chain Management Professionals (CSCMP), that’s not the case. According to more than 400 supply-chain professionals from across manufacturing, retail and logistics service providers (LSPs), impact on customer experience (CX) comes first.

Read the full article at TechHQ.