Supply chain manager’s main focus is on keeping costs low — or at least, that’s what many assume. Yet according to research commissioned by BluJay Solutions in partnership with the Council of Supply Chain Management Professionals (CSCMP), that’s not the case. According to more than 400 supply-chain professionals from across manufacturing, retail and logistics service providers (LSPs), the impact on customer experience (CX) is their primary concern.

However, depending on the exact business, the supply chain could have several steps between the acquisition of the raw materials and the delivery of the end product.

Read the full article at CMS Wire.