Consumer expectations keep increasing and inexpensive delivery options are growing. Value-added services like delivery notifications and package tracking are no longer the reserve of urgent or important deliveries, but a minimum requirement in both the consumer and business world. Facing global competition, logistics managers face the challenge of reducing delivery costs while improving customer service.
BluJay’s SVP, B2B Operations, Sian Hopwood, details how drone technology could cause a supply chain nightmare if logistics companies are not careful.
Get the full story at Supply Chain Digital.