Collaboration and Visibility
The growth in online shopping and omnichannel retailing means customers are expecting the same level of service they would receive in a store when they shop via the internet. They want more products delivered faster. To keep up with demand, some online retailers not only promise next-day delivery but now offer same-day delivery. Retailers need to maintain an extremely efficient supply chain to live up to customer expectations and create best practices to ensure the order process, shipping, and tracking run smoothly and on time.